Shipping Policy
Last updated: May 15, 2026
At Muuvi, we want your shopping experience to be clear, comfortable, and secure from the very first moment. In this Shipping Policy, we explain how we manage orders, preparation times, delivery, and package tracking.
1. Shipping Zones
We ship to the countries and regions available during the checkout process in our online store.
Before finalizing your order, you can check if shipping is available for the address provided.
2. Free Shipping
Currently, all orders placed on muuvi.store include free shipping.
No additional shipping costs will be added at checkout, unless explicitly stated otherwise before confirming the order.
3. Order Preparation Time
Once payment is confirmed, we will prepare your order within an estimated timeframe of:
1 to 3 business days
Orders are not prepared or shipped during weekends or holidays.
During periods of high demand, special promotions, or specific campaigns, this period may be slightly extended.
4. Estimated Delivery Time
Once the order has been prepared and shipped, the estimated delivery time is:
4 to 8 business days
This period may vary depending on the country, city, logistical availability, order volume, or possible external transport incidents.
In some exceptional cases, delivery may be delayed due to reasons beyond Muuvi's control, such as logistical checks, local holidays, weather conditions, high demand, or carrier incidents.
5. Order Tracking
All orders include a tracking number.
When your order is shipped, you will receive tracking information in the email address used during the purchase.
With this number, you can check the status of your package and view available updates during the delivery process.
6. Shipping Address
The customer is responsible for correctly entering shipping details when placing an order.
Before confirming the purchase, please check that the address, zip code, city, country, phone number, and email address are correct.
If you detect any error in the address after placing the order, please contact us as soon as possible at:
We will do our best to help you, but we cannot guarantee modifications if the order has already been prepared or shipped.
7. Undelivered Orders
If the order cannot be delivered due to an incorrect address, absence of the recipient, package refusal, or inability of the carrier to make contact, the package may be returned or temporarily held.
In such a case, the customer must contact us to review the situation and find the best possible solution.
8. Delivery Delays
Although we work to ensure orders arrive within the estimated timeframe, occasional delays may occur due to reasons beyond our control.
If your order takes longer than expected, you can write to us at:
Please include your order number and the email used for the purchase so we can review the shipping status faster.
9. Order Marked as Delivered
If tracking indicates the order has been delivered but you have not received it, we recommend checking first:
The address indicated in the order.
If another person at your home has received the package.
Mailbox, doorman, reception, or usual delivery areas.
Carrier notifications.
If after checking you still cannot locate it, contact us and we will investigate your case.
10. Contact
For any questions related to shipping, tracking, or incidents with your order, you can write to us at:
We will try to respond within 24 to 48 business hours.